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Shipping and Tracking

Shipping

We use GLS courier for shipping, and shipping is free within Italy (including islands). Delivery is expected within 2-3 business days after purchase.

Tracking

You'll be constantly updated on the progress of your shipment: as soon as your package is handed over to the GLS courier, you'll receive an email link that will allow you to access a management area, both before and after the delivery attempt, where you can choose up to six customization options.

  • Change the expected delivery date: You can choose a new delivery date within 3 business days of the original delivery date. In the case of a return delivery, you can choose a date within 10 business days of the missed delivery date.
  • Choose a collection point at a GLS office or GLS Shop: you can choose to have your shipment delivered to a GLS office or a Parcel Shop within the jurisdiction of the office that reaches the original destination address.
  • Specify a new delivery address: You can specify an alternative delivery address. The city and street address must be within the managed area of the original destination location.
  • Specify a safe delivery location: You can choose to have your package delivered to a safe location (garden, garage, balcony) at the same delivery address.
  • Authorize delivery to your neighbor: You can choose to have your shipment delivered to a neighbor at your address.